SUPPORT & WARRANTY
Professional Support & Service
At RSPE, we understand the demands of running a professional shop and the unrelenting pressure to deliver on time. Technical equipment requires ongoing support. Whether it’s how to use your new purchase, repairs, upgrades, or operator training, RSPE is committed to providing its’ customers with the utmost in personalized service ensuring flawless operation of your studio. If you have a computer issue, wiring problem, or out-of-warranty equipment repairs, RSPE’s highly trained experts are ready to help you with on-site visits to your facility.
RSPE provides the following technical services:
You didn't purchase your equipment from RSPE? Absolutely no problem! We’ll offer you the same high-quality service as we do our regular customers. Need repairs or simply wish to boost the performance of your system? Just call us and our technicians will be happy to help you here in our showroom or at your facility.
Lifetime Telephone Support
At RSPE we want every customer to be a customer for life. That’s why we provide lifetime telephone tech support on your purchase. Whether you’re setting up a new system or merely adding plug-ins, after-hour support is frequently available from your representative via email.
Avid and Pro Tools Support
Our sales consultants are factory trained and certified on all Avid and Apple products we sell. Free remote computer support is also included with your purchase so we can get you up and running fast! Just download TeamViewer Mac, or TeamViewer PC, and help is just a phone call away. (charges may apply if you have made your purchase from elsewhere) No need to leave the comfort of your home or studio (some limitations apply).
RSPE Platinum Warranty
Platinum Warranty on New Items
Buy with confidence with RSPE’s Platinum Warranty! It’s free to you on nearly all new equipment purchased from us. And since vintage or pre-owned gear is an integral part of our industry, most pre-owned products sold by RSPE also includes our Platinum Warranty!
Nothing is worse than buying a brand new product and finding out there’s something wrong with it. It’s extremely rare, but it does happen . . . DON’T PANIC! With our Platinum Warranty, replacement packages under 15 pounds are shipped to you OVERNIGHT AT OUR EXPENSE!
In the unlikely event that you receive a defective unit, call our tech department and discuss the situation with them. Once you have had a chance to make sure that there is a problem that can't be solved by telephone, we will email you a return authorization. Carefully repack your product with all of the original packing materials, ship it back to RSPE, and we’ll send you a brand new unit once your product has been inspected and tested (some exclusions may apply due to special orders, custom orders, oversize products, or product availability. Products returned that are not in the original factory-new condition, may only be eligible for repair instead of replacement ). All returns must be pre authorized.
Special tip: Try out your unit before you put it in the rack to make sure there’s no scratches. A restocking fee may apply to new units not returned in original factory condition.
Platinum Warranty on Pre-Owned Purchases
Under the coverage of our Platinum Warranty, all pre-owned products are fully tested by our expert technicians. RSPE covers return ground freight PLUS parts and labor (or product replacement), for six months. Certain items are covered for three months, such as those with motorized parts or delicate construction. This warranty covers normal use only. Damage from misuse or loss is not covered under the Platinum Warranty.
The Destination For Audio Professionals Since 1991
RSPE’s sales and service staff have been painstakingly selected for their wealth of personal and professional knowledge. Most have been recording engineers or studio owners, and all have worked at the highest levels in the industry. Our combined decades of experience and unbridled enthusiasm for all things audio, video, and system design, have enabled RSPE to serve the professional audio and video community since 1991.
Since our inception, we’ve made friends with people at every major motion picture facility and nearly every recording studio in Hollywood. But it doesn’t end there! RSPE’s list of friends reaches around the globe, including numerous commercial studios and, dare we say, countless customers with home studios.
The relationships we’ve forged and the satisfaction that comes from helping our friends safely navigate the rocky shoals of ever-changing technology are what keeps us vital and happy to come to work each day. That’s why RSPE believes you can never have too may friends. We look forward to meeting you and helping you realize your dreams! Our expertise includes; Music Production, Broadcast, Post Production, Live Sound, and Home and Business AV automation. Give us a shout!
Industry veteran, Russ Belttary, founded RSPE in 1991 when Pro Tools 1.0 had just been released. Quickly realizing its’ potential to revolutionize video post, Russ immediately began working with the Hollywood post-production community, innovating new ways to integrate Pro Tools with video production way before synchronization with film became available. At that same time, top recording studios were discovering the capabilities of digital editing but were afraid to leave the comforts of working with analog tape. Two things made the transition easy. Raw fingers from a night of editing 2" tape with razor blades with takes lost forever, and RSPE’s vision and tireless dedication to making Pro Tools the industry standard for both music production and video post. Since then, we have sold Pro Tools systems, and countless units of outboard gear and recording consoles.
CONTACT RSPE AUDIO SOLUTIONS
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