We do our best to help you choose the gear that's right for you, but if you don't love it, or have a technical issue with it in the first 7 days after receipt, please contact your sales rep for a return authorization.

Our sales team is available Monday-Friday from 10 AM to 6 PM Pacific Time.


Return Eligibility

Original sales receipt must accompany returns. We accept returns for exchange or refund 7 calendar days after delivery of the product. At our sole discretion after 7 calendar days, we will offer an exchange or store credit only. All returned items must be in new condition, in their original unaltered box and must include all packing material, blank warranty cards, manuals, accompanying free items and accessories. The following return conditions must be met:

  • Without showing signs of wear or damage in any way (Avoid scuffs and scratches in handling and rack mounting.) All packaging in like-new condition.

  • Within 7 calendar days of the delivery date (after 7 days no returns are allowed)

  • Must not be a special order or a custom order

  • Unless noted that it cannot be returned or has a different return policy time period other than that 7 days noted in that item's particular item description.


If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a full refund. Refunds are contingent upon inspection of item(s) once we receive it.

There is a 15% restocking fee for returned items that are not being exchanged and are not damaged. Again you MUST contact us within 7 days if you intend to return ANY item back to our store. Items returned to us AFTER 7 days and WITHOUT contacting us will NOT be refunded. Customer is responsible for all shipping costs if seller is not at fault.


The following products are NOT returnable:

  • Electronic software downloads

  • Special Order and Non-Stocking Items

  • Personal items - Items that require intimate contact with the body during use, including in-ear headphones and microphone windscreens

  • Custom built cabling, mic input panels and stage boxes

  • Computers & Hard Drives

  • Studio furniture, racks and chairs

  • Items shipped via freight


Defective or Damaged Items

Defective items may be repaired, exchanged or refunded at our discretion for the same model or manufacturer's equivalent model.

Have a question about a return?